Auto Shipping Pet Food FAQ

Can I cancel my order?

• Yes! Autoship orders can be cancelled at any time without penalty. 

Can I change my duration, shipping or credit card information?

• To do that, you simply need to cancel the current plan and reorder with the new information. 

Do I Save on Autoship?

• Many veterinary pet foods include an autoship discount. It will be noted in the dropdown menu how much of a percentage.

How to Cancel an Autoship/Recurring Order on ClientVantage

To change the product, duration, amount, credit card, shipping information etc for a current recurring order, simply cancel the order without penalty and sign up for a new order with the new information.

* Please note that orders already in transit cannot be changed* 

To cancel a recurring order:

1. Login

2. Click on My account

3. Navigate to Orders

4. All your orders will be listed

5. Find the recurring order and click ‘Cancel Payment’

* If you have issues, please contact us to cancel it for you during regular business hours.